How a Claim Usually Runs
- Report the claim and photograph the damage.
- Get an estimate from the insurer, your chosen shop, or both.
- The shop opens the car up, and often finds hidden damage. It sends the insurer a "supplement" for that extra work.
- Repairs are done, you inspect the car, and you pay your deductible.
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Parts Questions
Estimates may use new OEM, aftermarket or recycled parts. Your policy may limit which are paid for. Ask which ones are on your estimate before work starts.
Safety Systems
Bumper and windshield repairs can affect cameras and sensors. Ask if recalibration is needed and included.
Final Inspection
- Check panel gaps and paint color in daylight.
- Confirm that warning lights are off.
- Get the paint and body warranty in writing.