Most shop disputes come from something nobody put in writing: a price that grew, a part that was not what you expected, a warranty that turned out shorter than you thought. Take these questions to every auto body shop you talk to, compare the answers side by side, and keep the important ones on paper.
Typical turnaround: 1–3 weeks for most collision repairs. Ask for a realistic date on your specific job.
The Questions
- Can I get a written estimate with parts and labor listed separately before any work starts?
- What is your hourly labor rate, and is there a diagnostic fee? Is it credited toward the repair?
- Will you call me for approval if the job grows beyond the estimate?
- Are your technicians ASE certified in this kind of repair?
- Are the parts new OEM, aftermarket or rebuilt?
- What warranty do you give on parts and labor, and is it honored elsewhere?
- Do you work with my insurance company, and will you handle supplements?
- Do you guarantee paint and body work, and for how long?
- Will you measure the frame and recalibrate safety sensors if needed?
- Will you use OEM or aftermarket body panels?
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Tips
- In most states you may choose your own shop, even if your insurer recommends another one. Check your policy and state rules.
- Ask for a final invoice showing that the listed parts were installed.
- Modern cars may need camera and sensor recalibration after a collision; ask whether it is in the estimate.
Before You Approve the Work
- Get the total price, the scope, the parts or materials and the completion date in writing.
- Ask how extra work will be approved if the job grows.
- Check that the business name on the paperwork matches the one you researched.
- Pay by credit card where possible, which can give you dispute rights.